How to (IT) support a Pedagogy of Chaos?

Into the Wild: Embracing the Anarchy

View more presentations from Helen Keegan

I’m delighted to be here to present today’s closing plenary at the UCISA Support Services Conference ‘Great Expectations’, which this year is held at the stunning Crewe Hall. In all honesty I was surprised (and very honoured) to be invited, as I’m basically an IT Support person’s worst nightmare (well at least, that’s what I’ve been told 😉 ). However, it’s been great to meet people who are doing brilliant things and working tirelessly to support students and staff in the use of technologies – even if some of the terminology (e.g. delivering services to customers) sends a shiver down my spine. I’m pretty sure some of the stuff I’ll be talking about will make people feel equally uncomfortable.

Preparing for this, and learning about the views of the IT support community, have made me realise that I’m gradually developing a pedagogy of chaos. It’s gone from learning through paranoia, through to learning through frustration… and now this. Having spent time away from my like-minded PLN I’m reflecting on my practice from an IT support POV and realising that in many ways it’s completely unmanaged and unmanageable. We often don’t know what’s happening from one week to the next, what devices/platforms we’ll use – they’re often learner-driven and/or negotiated… along with the curriculum and the assessment. Students are pretty much free to use whatever they want, as long as they take responsibility for that particular tool/platform/programming language.

As an example, in a recent project we had students from the UK, ES, NZ and DE working across levels, disciplines and timezones to produce transmedia reports for one another. Not only was it just-in-time learning, it was just-in-time curriculum planning with the respective tutors meeting up via Google hangouts the night before classes to plan activities which would work for everybody. Each country/group of learners used different sets of tools, and none of us knew every tool. I probably only mastered around 6 or 7 – they used approx. 40 in total. Students found tools they thought looked interesting and learnt about them and presented them to one another. This meant that there was always a resident expert in whatever tool. Nobody complained because the tutors didn’t know all the tools. They produced creative reports which spanned multiple platforms, and we all learnt from one another in a global Community of Practice.

As lecturers, we have the luxury of being able to engage in daily/weekly dialogue with our learners. We can talk honestly and openly, levelling out the power relationship, becoming co-learners alongside our students, the result being that when we don’t know how to use a certain tool they’re pretty cool about it. We’re working from the ground up.

For IT services staff, it’s largely driven from the top-down, with increasing pressure to ‘deliver enhanced services’. However, IT support staff can’t be expected to learn/support every tool/platform/app that appears – most of them don’t stay around for more than a couple of years before they either a) collapse, or b) something better comes along. We can’t expect IT services staff to support everything – but what I HAVE found is that learners love to share their expertise with one another, and there’s generally at least 1 ‘expert’ user of any tool in an institution.

At the risk of sound all ‘Big Society’ (shoot me now…), I do think there’s a place for resident student IT/app experts – in whatever platform comes along this week/month (and dies as quickly) – alongside centralised IT support for the ‘big stuff’. Some kind of accreditation would be great for students, along the lines of Mozilla Badges perhaps? Anything which shows that they’ve shared their knowledge with the wider community.

So that’s it really. I’ll be interested to hear from the UCISA crowd, see what they think about this. It’s something I’d definitely like to see happening at Salford – random, ad hoc, user support groups as devices and platforms emerge. It often happens informally already through Twitter, Facebook etc. – but by recognising/rewarding, there would be less pressure on IT services, more kudos to learners and their interests/skills.

Advertisements

Learning through frustration – ELVSS12

We bring you… Entertainment Lab for the Very Small Screen

I love this project. I feel very lucky to be part of a committed team, working on something that is not funded – a genuine Community of Practice where our passion for mobile filmmaking has brought us together in an international collaboration which spans disciplines, levels… and timezones.

Continue reading

Running a module as an ARG a.k.a. The Rufi Franzen Mystery

So the secret’s out. We’ve had the Big Reveal.

#psvtam (otherwise know as the BSc Professional Sound and Video Technology, Advanced Multimedia module) was a game – an alternate reality game.

A game that took so many unanticipated twists and turns that I’m still trying to process everything. For the past 48 hours I’ve been replaying the past 3 months in my mind, thinking about every clue, red-herring, reaction… wow. Continue reading

The Joy of Teaching: Learning Journeys and Transformations

One of my undergraduate students posted his weekly course reflections earlier this evening, and I was really moved by this post – extract:

“I cannot shake the growing feeling of “loss” which comes from moving to another semester and the introduction of new lecturers and their module content whilst in the same breath saying goodbye to the friends I have made.”

Continue reading

Bringing the Social into the Sciences

Here are my Pecha Kucha slides from the Education in a Changing Environment Conference 2011. It’s a whistle-stop tour of the ways we are using social technologies in a traditional science faculty to develop a culture of learning through conversation and co-creation.

Media and Learning

I’ve spent the past few days at the superb Media and Learning Conference in Brussels, now at the airport feeling completely fired up after hearing about all sorts of exciting projects across Europe. Stand-out projects include Paul Bottleberghs Ambrosia’s Table and Jonathan Sanderson’s Planet SciCast (yay for short form!)… impressed by Jim Devine who’s really got a handle on the whole digital literacy/media literacy/competency/whatever debate, and also Nathalie Labourdette from the European Broadcasting Union who presented a pan European perspective on major broadcaster’s strategies in terms of audience participation through social media (and used a John Maeda quote, which made me very happy). Continue reading

Social Media, Education, Industry – and Motivation

(NOTE: There’s a fair bit of context in this post, so the main points are in bold)

When the time came to deliver my new MSc module in Social Media (February 2010) I was feeling a touch apprehensive: firstly, the terminology – since writing the module spec for programme approval a few years ago, attitudes towards the term ’social media’ had changed. The term itself was being seen as increasingly meaningless, the seemingly inevitable downside of buzz-terminology. However, more importantly I was worried about the content, much of which would draw on sociocultural theory, digital literacy and the ’soft’ side of media production (meanwhile the students are working towards technical MScs…). As their other modules were pretty techie I did wonder if they’d object to something that was so epistemologically different and diverse. Continue reading